If you’ve received an email from us but can’t find it in your inbox, we understand how frustrating this can be. However, we’re unable to access your personal email account to locate or retrieve messages. Let’s explore why this happens and what you can do to resolve it.

Why Can’t We Access Your Email?

• Your Email Is Private: Your email account is protected for your privacy and security. No one, not even us, can access your messages.
• Emails Are Delivered: Once our system confirms delivery, it’s up to your email provider (like Gmail, Yahoo, or Outlook) to store and display the email in your account.
• Email Clients Work Differently: Each email provider organizes and displays emails differently, and only you can navigate your account to find messages.

Common Reasons Emails Go Missing

Even if our email is delivered, it might not show up where you expect. Here are some common scenarios:

• Spam or Junk Folder: Your email provider may have mistakenly marked our message as spam.
• Bundled Messages: Some email apps group similar emails together, making it harder to spot new ones.
• Other Folders: Emails might be automatically sorted into folders like “Promotions” or “Updates.”

Steps to Find Missing Emails

1. Search Your Inbox: Use keywords like "Stitchonomy," "Alyssa," or the SAL name to locate the email.
2. Check Your Spam/Junk Folder: Look for emails mistakenly flagged as spam.
3. Explore Other Folders: Check “Promotions,” “Updates,” or any custom folders.
4. Mark as Not Spam: If found in spam, mark the email as “Not Spam” to ensure future messages appear in your inbox.

When to Contact Your Email Provider

If you still can’t find the email, the issue lies within your email account. Reach out to your email provider for help, as they can assist with:

• Recovering lost or misplaced emails.
• Adjusting filters or settings that may block our messages.
• Ensuring your inbox is functioning properly.

Unfortunately, we do not have the tools or permissions to troubleshoot issues within your personal email account.

Quick Guide

• We can confirm if the email was sent but cannot access your email program.
• Search for keywords like "Stitchonomy" or "Alyssa" in your inbox.
• Check your spam, junk, or other folders.
• Contact your email provider if you cannot find the email after checking.
• Use the Subscription Checker to confirm the email was sent.