Check order status
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We offer several ways to see where your order is. Depending on whether you created an account or not, you can use the options below.
Via the My account page
Did you create an account when placing your order?
Log in via our My account page.
Click on Orders.
You can see the status of your order here, for example processing, shipped or completed.
Without an account – via the order status form
Don't have an account? You can look up your order via our order status page.
Enter your order number and the email address you used to place the order. You will immediately see the current status.
Check Track & Trace
Once your order has been shipped, you will receive an email with a Track & Trace link. This allows you to track your package directly with the carrier:
DHL – Use the link in the shipping confirmation or go to DHL Track & Trace.
PostNL – Use the link in the shipping confirmation or go to PostNL Track & Trace.
GLS – Only for very large orders. Use the link in the shipping confirmation or go to GLS Track & Trace.
🔹 Tip: Don't see an email with Track & Trace? Also check your spam folder.