Customer Service
Table of contents
We're happy to help you get started! Click the buttons above for more information and frequently asked questions by topic!
At Stitchonomy we think it's important that you have the best experience with our products and services. That's why our customer service is ready to answer all your questions. Whether you need help with an order, are looking for advice about our embroidery kits, or want more information about our Stitch Alongs, we're happy to help!
Frequently asked questions: quick answers to your questions
Click the buttons above to get direct access to our frequently asked questions by topic. These FAQ sections are specially designed to help you quickly.
Contact our customer service directly
Can't find your question in the FAQ? Then contact us! Our customer service is reachable by e-mail or our contact form. We aim to respond within 48 hours (we do celebrate weekends), so you never have to wait long. Our team is ready to help you quickly and personally.
Personal advice and support
We offer not only answers, but also tailored advice. For example, are you unsure which embroidery pattern suits your level, or do you need help choosing materials? Our team is happy to help you with tips and suggestions so you can start your project with confidence.
Your satisfaction is our priority
At Stitchonomy everything revolves around your satisfaction. We continue to improve our customer service and are happy to hear your feedback. Do you have ideas or suggestions? Let us know! Together we'll make your embroidery experience even better.