Open PDF files

Did you buy or download a pattern but can’t open the PDF file? Don’t worry – with a few simple steps you can usually fix this quickly.

1. Check that you have a PDF reader installed

To view a PDF you need a program such as Adobe Acrobat Reader (free to download via Adobe). Many devices also already have a built-in PDF reader, such as Preview on Mac or Microsoft Edge on Windows.

2. Try another device or browser

Sometimes a browser blocks the download or the file doesn’t load correctly.

• Try opening the PDF in a different browser, such as Chrome, Firefox, or Edge.

• Or download the file to your computer and open it there.

3. Re-download the file

If the PDF wasn’t downloaded completely, this can cause errors when opening it.

• Go to your My account page and download the file again.

• Don’t have an account? Then use the original download link from your email.

4. Check your internet connection

A slow or unstable connection can cause the file to become corrupted during download. Try again with a stable connection.

5. Still having problems?

Contact us and include:

• Your order number.

• The device you’re using (e.g. Windows laptop, iPad).

• The PDF reader or app you are trying to open the file with.

This way we can quickly help you open your pattern.