Warranty & Complaints

Problems With Your Order?

Is your order not what you expected? Contact us via info@stitchonomy.nl. We re happy to look into what happened and will arrange a solution. Our goal is that you are always satisfied with your purchase.

Damaged Or Defective Items

Did you receive a damaged or defective item? We will resolve that for you as quickly as possible. Please send an email to info@stitchonomy.nl within two months of receipt. Include clear photos of the packaging and the product.

In most cases we will send you a replacement product free of charge. If a return is necessary, you will receive a return label. If we cannot offer a replacement, you will receive a full refund of the purchase price.

30-Day Money-Back Guarantee

You always have a 30-day money-back guarantee with us on unopened and unused products. Have you opened a product and are not satisfied? Please contact us in that case as well. We are happy to look for a suitable solution together.

If you return an opened or used product, a reduction in value may be charged, depending on the condition in which we receive it. This can be up to 100% of the purchase price.

Please note: digital products are excluded from the guarantee.

Product No Longer Available?

Is the product no longer in stock? You can choose:

• Full refund of the purchase price
• A replacement product

If you choose a cheaper alternative, we will refund the difference to your account.

Complaints?

Do you have a complaint? Email us at info@stitchonomy.nl. Please include as many details as possible:

• Order details
• Delivery date
• Description of the issue
• Any photos

We do our utmost to resolve your complaint quickly and to your satisfaction.